Would you like to join the My Mortgage Family?

We're looking for a new Customer Experience Superstar

Businesses are nothing without the people in them. Meet My Mortgage - we LOVE our people. We hear all the time from clients that the reason they keep coming back and referring us to their friends and family is because of the relationships they have with us. As much as our clients love working with us, we are addicted to the feeling of solving their problems and giving the best service and advice to our them. 

Who are we looking for?

Join our enthusiastic, high performing team where you can add plenty of value and get the appreciation and rewards you deserve.

Your day to day role will be supporting a couple of our Mortgage Advisers to deliver an outstanding experience to our great clients.  The role is fast paced so you’ll need excellent time management and an ability to improve efficiency within a team who are constantly looking for ways to do things better. 

The advisers and our technical support team will be responsible for the nitty gritty of the financial services we provide and you’ll be there to support those advisers to do more of what they’re best at by taking the simpler tasks off their desk.  Success for you will be making them more productive.

You do not need financial services experience but you’ll have a strong grasp of excel, word processing and basic computer functions.  Primarily though you will need to have a passion for delivering exceptional customer service and a real “get shit done” attitude.   Excellent written and verbal communication skills will help you excel in this role

What we offer

  • A fun work environment
  • Opportunity to progress within the business if you wish
  • A flexible “work from home” structure to allow you to live your best life
  • Competitive remuneration with ability to increase

What you'll need to be successful

  • Ruthless commitment to creating exceptional experiences for our clients
  • Attention to detail
  • Problem solving
  • A “how can I help” attitude to working with your teammates
  • A desire to improve 

Interested? What's Next?

Contact adam@mymortgage.co.nz if you’d like to discuss the role further.  When you’re ready to apply we’ll need the following from you

  1. A ~1minute video telling us about you and how your skills fit well with our team – We expect this to have low production values and be shot on your phone.. we just want to see you’ve got initiative and make people feel good when you speak to them
  2. A brief cover letter explaining your background, why you want this opportunity etc
  3. A very brief CV outlining the specifics of your experience etc

Are you ready to join the fun?